Your Privacy Rights
Our legal business incorporates and strives to fully comply with the
Personal Information Protection and Electronic Documents Act, and the
Canadian Standards Association Model Code for the Protection of Personal
Information, which it incorporates. The Act gives you rights concerning
the privacy of your personal information.
As such, we are responsible for the personal information we collect and
hold. To ensure this accountability, we have developed this policy, and
trained our support staff about our policies and practices.
As we provide legal services and products to a wide range of clients, we
may produce materials concerning services and developments in the law.
What personal information do we collect?
Personal information is any information that identifies you, or by which
your identity could be deduced. If we did not collect and use your
personal information we could not provide you with legal services.
How do we collect your personal information?
We collect information only by lawful and fair means and not in an
unreasonably intrusive way. Wherever possible we collect your personal
information directly from you, at the start of a retainer and in the
course of our representation.
Sometimes we may obtain information about you from other sources: for
• from a government agency or registry;
• your accountant or financial advisors;
• your insurance company;
• your real estate agent in a property transaction;
• internet-related tools.
In most applicable cases, we shall ask you to specifically consent, if
we collect, use, or disclose your personal information. Normally, we ask
for your consent in writing, but in some circumstances, we may accept
your oral consent. Sometimes, your consent may be implied through your
conduct with us.
Use of Your Information
We use your personal information to provide legal advice and services to
you, to administer our client (time and billing databases) and to
include you in any direct marketing activities. If you tell us that you
no longer wish to receive information about our services, or about new
developments in the law, we will not send any further material.
Our office does not disclose your personal information to any third
party to enable them to market their products and services. For example,
we do not provide our client mailing lists to anyone.
Disclosure of your Personal Information
Under certain circumstances, our office may disclose your personal
• when we are required or authorized by law to do so, for example if a
court issues a subpoena;
• when you have consented to the disclosure;
• when the legal services we are providing to you requires us to give
your information to third parties (for example a lender in a real estate
mortgage transaction) your consent will be implied, unless you tell us
• where it is necessary to establish or collect fees;
• if we engage a third party to provide administrative services to us
(like computer back-up services or archival file storage) and the third
• if we engage expert witnesses on your behalf;
• if we retain other law firms in other jurisdictions, on your behalf;
• if the information is already publicly known.
Updating Your Information
Since we use your personal information to provide legal services to you,
it is important that the information be accurate and up-to-date.
If during the course of the retainer, any of your information changes,
please inform us so that we can make any necessary changes.
Is Your Personal Information Secure?
We take all reasonable precautions to ensure that your personal
information is kept safe from loss, unauthorized access, modification or
disclosure. Among the steps taken to protect your information are:
• premises security;
• restricted file access to personal information;
• deploying technological safeguards like security software and
firewalls to prevent hacking or unauthorized computer access;
• internal password and security policies;
• primary computer database is self-contained and separate from Internet
Access to Your Personal Information
You may ask for access to any personal information we hold about you.
Summary information is available on request. More detailed requests
which require archive or other retrieval costs may be subject to our
normal professional and disbursement fees.
If our office holds information about you and you can establish that it
is not accurate, complete and up-to-date, our office will take
reasonable steps to correct it.
Can You be Denied Access to Your Personal Information?
Your rights to access your personal information are not absolute.
We may deny access when:
• denial of access is required or authorized by law (for example, when a
record containing personal information about you is subject to a claim
of legal professional privilege by one of our clients);
• information relates to existing or anticipated legal proceedings
• when granting you access would have an unreasonable impact on other
• when to do so would prejudice negotiations with you;
• to protect our firm's rights and property;
• where the request is frivolous or vexatious.
If we deny your request for access to, or refuse a request to correct
information, we shall explain why.
Our office does not use your Social Insurance Number as a way of
identifying or organizing the information we hold upon you.
Communicating with Us
You should be aware that e-mail is not a 100% secure medium, and you
should be aware of this when contacting us to send personal or
Since our office regularly reviews all of its policies and procedures,
Requests for Access
If you have any questions, or wish to access your personal information,
please write to us directly at
Neufeld Legal Professional Corporation
Attention: Christopher Neufeld
719 Catalina Crescent
Burlington, Ontario, Canada L7L 5B9
If you are not satisfied with our response, the Privacy Commissioner of
Canada can be reached at
112 Kent Street,
Ottawa Ontario, K1A 1H3
Our website may contains link to other sites, which are not governed by
websites, we may monitor traffic patterns, site usage and related site
information in order to optimise our web service. We may provide
aggregated information to third parties, but these statistics do not
include any identifiable personal information.